Privacy Policy

This Privacy Policy describes how Cosmoforgegroup collects, uses, stores, and discloses personal information in Australia. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our objective is to process information fairly, with clarity about what we collect, why we collect it, and the choices available to you.

Information we collect. We may collect details such as your name, email address, phone number, company, role, project scope, and any files or briefs you choose to provide. We also process technical data generated when you visit our website, including device attributes, pages viewed, approximate location derived from IP, and standard analytics events that help us understand site performance.

How we use information. We use personal information to respond to enquiries, deliver design services, prepare proposals, manage projects, issue invoices, and maintain our records. Technical data assists with security, diagnostics, and user experience improvements. Where you have opted into communications, we may send updates such as case studies, articles, and service information that we believe could be relevant. You can opt out of such messages at any time using the link provided or by contacting us directly.

Lawful basis and consent. We rely on legitimate interests to operate our business and provide services. In some cases, we request consent, for example for newsletters or certain analytics features. When consent is the basis for processing, you can withdraw it at any time, and we will apply that change moving forward.

Disclosure. We may share personal information with trusted service providers that support our operations, such as hosting, analytics, secure document management, and payment platforms. These providers are engaged under terms that require appropriate safeguards. We may also disclose information where required by applicable law, regulation, or a valid legal request.

Storage and security. We maintain reasonable administrative, technical, and physical measures designed to protect personal information against accidental loss, unauthorised access, alteration, or misuse. Despite these efforts, *** method of transmission or storage can be guaranteed as entirely risk‑free. We encourage you to use strong passwords and keep sensitive files within secure channels agreed for the project.

Retention. We retain personal information for as long as needed to fulfil the purposes outlined in this Policy and to comply with legal, accounting, or reporting obligations. When information is *** longer required, we take steps to de‑identify or securely delete it, subject to any retention requirements that apply.

Access and correction. You may request access to personal information we hold about you and ask for corrections where details are inaccurate or incomplete. We will respond within a reasonable timeframe. If we decline a request in circumstances permitted by law, we will provide an explanation and outline available options.

International transfers. Our service providers may operate in multiple jurisdictions. Where personal information is transferred outside Australia, we take steps designed to ensure protection consistent with this Policy and the APPs, including contractual safeguards and provider assessments.

Cookies and analytics. Our website uses cookies and similar technologies to support essential functionality and to understand aggregated usage patterns. You can manage preferences in your browser settings. Some cookies are important for site reliability; blocking them may affect certain features or page behaviour.

Third‑party links. Our website may reference third‑party resources for context, such as social profiles. Linked resources have their own policies. We recommend reviewing those policies to understand practices applied by the relevant provider.

Children. Our services are directed to business users. We do not knowingly seek personal information from individuals under the age of 16. If you believe a minor has provided personal information to us, please contact us so we can address the matter promptly.

Updates to this Policy. We may update this Policy to reflect changes in our practices or legal requirements. Revisions will be posted on this page with an updated effective date. Material changes may be highlighted for clarity.

Contact. For questions or requests related to this Policy, please contact Cosmoforgegroup at Cosmoforgegroup@outlook.com or by phone at +61479238456. Our postal address is 12 Acacia Road, Brighton VIC 3186, Australia. If you remain concerned after contacting us, you may raise a complaint with the Office of the Australian Information Commissioner (OAIC).

Effective date: 1 July 2026.