Ui/UX audit — Melbourne (C3)

A focused audit for web and mobile products: usability, accessibility (WCAG), performance heuristics, and pragmatic recommendations tailored to Australian audiences.

Heuristic evaluation and journey mapping
Real-user testing & task success metrics
Actionable redesign priorities and quick wins

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Why an audit matters

An audit surfaces usability blockers that cost conversions and brand trust. We balance qualitative insights with measurable metrics and local compliance (AUS accessibility expectations).

Prioritised roadmap — focus on impact vs effort
Accessibility checks — WCAG 2.1 basics & mobile friendliness
Stakeholder-ready report — executive summary + tactical tickets

Audit process — concise & transparent

Stakeholder interviews, analytics snapshot, business goals alignment, and target user identification.

Heuristic scoring, WCAG checks, inconsistent UI patterns and content clarity issues logged with severity levels.

Task-based tests with representative users, recording task success, time-on-task and qualitative feedback.

Actionable report, annotated screenshots, prioritized fixes and suggested A/B opportunities for conversion uplift.

Typical timeline

Small product: 5–7 business days
Medium: 10–14 business days
Enterprise: custom plan

Book audit slot

Deliverables & sample pricing

Package	Included	Turnaround	Indicative fee (AUD)
Starter Audit	Heuristic + summary report	5–7 days	$2,200
Standard Audit	Heuristic + 5 user tests + roadmap	10–14 days	$5,800
Research-led Audit	10 tests, analytics deep-dive, stakeholder workshop	2–3 weeks	Custom

Prices indicative. Final scope and ABN-based quote provided after brief. For government or large enterprise procurement, we supply terms compatible with AU requirements.

Selected case studies

E‑commerce checkout

Reduced abandonment by 18% after prioritised fixes and a simplified flow.

SaaS onboarding

Increased activation by 24% following copy and UI pattern consolidation.

Public sector portal

Accessibility improvements and clearer content reduced support calls by 30%.

Team — lead consultant

Alex Mercer — Principal UX Consultant

Alex leads our audits with 12+ years in product design, specialising in evidence-driven recommendations and accessible interfaces for Australian audiences.

Full team Engage Alex

FAQ

Do you test with Australian participants?

Yes — we recruit locally where required to ensure culturally relevant feedback and regional device mix coverage.

Can you integrate with our ticketing system?

We deliver prioritized tickets as CSV/Jira/GitHub issues depending on your workflow.

Ready to improve conversions and clarity?

Start with a scoping call and receive a tailored proposal aligned to your goals and timelines.

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